Frequently Asked Questions

Got questions? We’ve got answers.

Not sure how this whole raffle thing works? Wondering if the prizes are real, how winners are picked, or whether you’ll need to sell your soul to claim a reward (spoiler: you won’t)? We get it—and we’ve got you with our FAQs.

ABOUT US

What is Fifty20?

Fifty20 is your ultimate competition platform where luck meets strategy. From exclusive prizes to live real-time draws, we give you the chance to win big—completely online and 100% transparent.

We are a new business that started in April 2025. We are headquartered in a leafy village just outside York in the United Kingdom.

We are a privately owned entertainment business and we take fun very seriously, in fact we’ve made it our mission to bring you the world’s best prize draw experience and the chance to win awesome things.

HOW DID FIFTY20 COME ABOUT?

We have loved raffles since being old enough to have a go (so not very long!) and love to dream about having the awesome things from raffles like the latest watches, bags and cars.

We thought about the people that must run raffles and how much fun it would be just to handle the stuff and give it away - so we decided we'd do that too – and our life’s work is going to be to share that passion and try to bring the fun and enthusiasm to everyone who plays with us.

Not only that, but we felt that the experience on most raffles sites was a little faceless and often lacks the interesting stuff about the prizes that helps the team bring the dream to life; of course winning is important, but so is the few minutes a day imagining what it will be like to win, so we are going to try and make that part of the fun for our customers (and ourselves of course).

So we sold the idea to our families and friends and got the funds together to make the idea a reality and we are – Fifty20.com – oh, and the name doesn’t really mean anything, Ram was just messing about on GoDaddy to find cheap dot com’s and found this one for only 99p!

The idea, which is now our mission statement, is that whatever we do, you should be part of the journey, so we will bring you inside the operation and show you how we do it and tell you why the prizes we offer are cool - and we hope it will be as much fun for you as we know it’s going to be for us. We want to hear from you about what cool things you’d like us to give away and we’ll make sure we aim to cater to our players, not just copying what others do.

PLAYING WITH FIFTY20

What are the advantages of playing with Fifty20?

When you play with us, playing should be just as much fun as winning – well nearly. We want you to enjoy the experience of exploring our site, finding out more details about the prizes we offer and the unique ways you can play. Put simply, it’s the raffles you love, just better.

Is Fifty20 a licensed gambling website?

No, Fifty20 has no need for a licence because the games have a free postal entry method of getting a ticket. This means we sit outside the gambling industry although we are committed to meeting the standards of best practice – so we work to many of the standards currently set by the UK Gambling Commission, including limiting the amount of play that you can do to sensible levels and providing tools in your player account to allow you to set additional limits should you wish to. We also publish advice on seeking help should you become concerned about playing raffles being a problem.

Is Fifty20 legit?

Yes—fifty20 operates with full transparency. Every draw is publicly viewable and randomly generated using certified technology. We value trust, fairness, and player protection.

Why do I need to register with Fifty20?

When you sign up with Fifty20, playing raffles is just as much fun as winning. By registering on the site, you can find all of your personal information, tickets, your account balance and winnings in one place and of course we know how to get in touch as soon as you win - so please add your phone number so we can call you up if you win. It also allows us to verify your age and identity.

How old do I have to be to play?

You must be 18 or over to use our site; that is part of our own social responsibility policy.

How do I enter a raffle?

Entering is simple:

Choose a raffle you like.
Select the number of tickets you want to buy
Complete your payment securely.

Once done, you’ll receive a confirmation email with your ticket numbers. If it’s a prize, we will get in touch straight away to arrange delivery and you can ask for a cash alternative should you wish to for most prizes.

What raffles can I play with Fifty20?

You can currently play ‘prize draws’ and ‘instant wins’ – prize draws generally have one or a small number of prizes and the winner(s) are picked in a draw that takes place after the competition is closed to further entries (either because its sold out or the stated end time is passed) – Instant Wins may have many prizes that are randomly allotted to ticket numbers before the competition opens (the list of prizes and winning ticket numbers is published at the same time as the competition opens), every entry will have a ticket randomly picked from the pool of available tickets and if it wins a prize you will be notified immediately (and your account will show the prize immediately), there is also a final prize that is drawn after the competition closes that every ticket counts to whether you have already won a prize or not. We are already thinking about how we can improve on the experience with new products and we hope to be the site with the most choice of different competition types by the end of 2025.

How can I change my order?

You can add or delete items from your basket before you finalise your order. Simply click on the bin icon by the item you want to change and then go and shop again for the raffle tickets you do want. Once you have purchased a ticket, it is not possible to cancel the purchase.

Can I play week to week by subscription?

No, it’s not possible to subscribe to our raffles currently due to the nature of the changing prices and prizes, but we get the idea that you might never want to miss a draw so we might do some weekly draws in the future for similar prizes (say watches or cars) and offer those for subscription as well as manual entry. Let us know if you’d really like this feature and we can prioritise it.

What happens after I place my order?

We will send you an email confirming your order has been received and you can check the status of your order at any time by logging onto your Fifty20 account. There are 5 different order statuses:

Active – Your payment has cleared, your order is confirmed and you're all ready to play. Good Luck!
Resulted - You have played an instant win and your instant tickets have been resulted - you can find all of your entries and results in the account section under within wallet/raffles. There will also be a main prize that will be drawn after the raffle has closed.
Closed – Your order is complete. The results of the draw(s) you were playing have been confirmed and any winnings have been paid out. Thanks for playing.
Cancelled - We've had to cancel your order for some reason. It might have been an issue with payment or with your account. No money will have been taken or you will have been refunded in full.
Void – Your order is no longer active and has been cancelled. This is unlikely to ever happen, but if it does it will be due to circumstances beyond our control. If payment has been taken, it will be refunded in full.

If there is ever an issue with confirming your order, such as an issue with payment, we will let you know by email.

Will you send me my ticket?

All of your ticket information is stored safely in our systems. You can view your numbers and results at any time in your Fifty20 account in the transaction section and we will let you know when you win. Make sure we have your correct and most up to date contact information.

What is the best time to play?

There is never a bad time to play with Fifty20. You can visit our site at any time to find out about the best raffle options and place your order.

When is my order activated?

We work hard to process customer orders quickly and efficiently. Because we don’t need to issue physical tickets, you have more time to make your order and you can play any time up to a few minutes before the draw. Don’t leave it till the last minute though as it can sell out quickly in the run up to the draw and you don’t want to miss out.

How do I know the ticket numbers I’m playing?

You can view your ticket numbers in your Fifty20 account.

WINNING WITH FIFTY20

Where Can I See My Ticket?

You can see your tickets in your player account section, simply click the wallet section and you can see all your transactions plus you’ll also receive our follow up email confirming your entry to a competition.

What can I win?

From cutting-edge tech and cash to once-in-a-lifetime experiences—our prizes are always real, verified, and ready to be claimed. We also run seasonal and flash draws with limited entries.

Check our Draw Results Website to see recent prizes!

How Will I Know If I win?

We will let you know by email when you become a Fifty20 winner as soon as the results of a prize draw or instant win have been confirmed. You can also check your numbers in our Results Pages and in your player account.

How Will My Winnings Be Paid?

Payment of your winnings will be paid based on the following:

Site Credits & Small Cash Prizes – will be credited automatically to your Fifty20 account, instant wins will be credited instantly and for manual draws prizes will appear in your account usually instantly following the winning draw taking place (and certainly no more than a couple of hours after).
Large Cash Prizes – will appear in your account but will have to be withdrawn to your nominated bank account. Some additional security and identity checks will be needed so we will contact you to make the arrangements.
Small Physical Prizes – these are either delivered by us or drop-shipped to you, so we will email you and let you know the delivery arrangements on the first working day after the draw.
Large Physical Prizes – one of us will be in touch on the first working day after the draw to arrange the hand over or payment of your win.

Will I Receive 100% Of My Winnings?

You will always receive the prize you are entitled to – if we have to substitute it for any reason (which is highly unlikely) then we will make sure the substitution is better – if you take a cash alternative it will be at the amount that we publish is the alternative when we open the raffle.

Does Fifty20 Take A Share Of My Winnings?

No. The price of your Fifty20 ticket is all we will ever take from you. We don’t charge you to process your winning and we guarantee you will receive 100% of the winnings you are entitled to.

How Do I Collect My Winnings?

As soon as your win is confirmed, your prize will be available.

For cash amounts and site credits, these will show in your account balance.

Prizes will show in your account within the transaction history.

You will be able to withdraw small cash amounts to your payment card or bank account. Larger amounts will be paid to your bank by transfer immediately upon arrangement with customer services.

Prizes will either be delivered by courier or by us personally, we will contact you in each case, either by email to confirm the courier and expected date or by phone for larger prizes.

Do I need to pay for shipping if I win?

Nope. All shipping and handling costs for physical prizes are covered by Fifty20. If your prize is digital or a voucher, it will be emailed instantly.

What Are the Odds of me winning?

It changes by draw and relative to the number of prizes, total tickets and tickets sold relative to the following equation.

Star Prize (or any individual prize)

= 1 / Tickets Sold

Any Prize

= Number of Prizes / Tickets Sold

How are winners selected?

All draws are conducted using a third-party certified number generator. There is no manual input, no bias—just pure chance.

PLAYER ACCOUNT, PAYMENTS AND WITHDRAWALS

What Are My Payment Options?

We offer a number of payment options including Paypal, Google and Apple pay plus all major credit/debit cards.

How Do I Withdraw Winnings From My Fifty20 Account?

Provided that your bank account or payment processor account has been verified, you can request a withdrawal by logging in to your Fifty20 account. Just let us know how much you want to withdraw and we’ll do the rest. Depending on the payment method chosen, it can take anything from a few minutes to a few days. Direct bank transfers are usually the quickest option.

Why Are Some Payment Options Unavailable To Me?

The payment options we offer should cater for all players but If you have any problems, get in touch and we’ll be pleased to help.

Will I Need To Pay Tax On My Winnings?

No UK raffle prizes are completely tax free.

Is My Account Information Secure?

When you play with us, we use the latest industry-leading encryption technology to ensure your personal information is always 100% safe. We do not obtain or retain any record of your payment details, which are handled by a payment services provider that we use in common with some mega brands like BMW, Costa Coffee and WH Smith.

What Does My Account Status Mean?

Your account should be shown as ‘active’ when you login. If your account is shown as ‘inactive’ or ‘suspended’ we will contact you to explain the reason why. It may be due to the need for further verification of your personal information or because you have exceeded a spending limit you asked us to apply. In the unlikely event that your account is put on hold and we haven’t been in touch, please contact us ASAP through the live chat so we can sort it out.

Should I Link My Account To My Social Media

Fifty20 is all about having as much fun playing raffles as you do winning them. This also gives you the opportunity to share the Fifty20 experience with your online friends and in the future benefit from a referral bonus.

Why Am I Not Receiving Updates From Fifty20?

You can decide if you do or don’t want to receive emails and texts from us by logging into your account and selecting your preferred contact options. If you aren’t receiving emails from Fifty20 and you think you should be, please check first of all that our emails aren’t going into your spam email folder. If that’s not the case, get in touch with us and we will sort it out.

Playing Responsibly

What Is Problem Play?

Most people play raffles for the fun of being able to dream about the big win. They buy a few tickets each time they play and it has no impact on their finances.

However, for some people, gambling can become a problem and we consider that although our products are not classed within gambling regulations, raffles could contribute to the same issue.

Problem gambling is a form of addictive behaviour – characterised by play that affects a person’s wealth and/or relationships and is not preventable; even if they realise their gambling is affecting them.

Indeed, pathological gambling has been recognised as a psychological disorder described as ‘persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development’.

When Might Behaviour Be Considered Problematic?

The following list of questions offers a means to recognising behaviours that are indicative of problem gambling. If you answer yes to three or more of the following characteristics, we recommend that you talk to your doctor or a clinical specialist about it:

Honestly speaking, would you label yourself a problem gambler?
Do you spend a significant amount of your spare time gambling?
Do you think about gambling often when you are not gambling?
Do you have a tendency to increase your stakes as you gamble if you are losing?
Has your gambling ever affected your finances detrimentally?
Have you tried to stop or cut down your gambling?
Do you become irritated and frustrated after whilst gambling, or in particular, on occasions when you have tried to stop or reduce your gambling?
Does gambling serve as a means of getting away from day to day life, problems or relationships?
Have you ever tried to win back losses by taking risks you usually would not take?
Have you ever lied about the extent or success of your gambling?
Has your gambling ever impacted on your relationships or your job?
Have you ever been forced to borrow from anyone to finance your gaming?

Can I Get Help Online?

Yes. We have a number of helpful links in our responsible play policy at this LINK.

Can Fifty20 Help Me With Responsible Gambling?

Our website is equipped with tools that are recognised by regulators worldwide as supporting responsible gambling. They are:

Deposit Limiter

This can be accessed through your Player Account settings and allows you to limit the amount you gamble over set periods of time.

Once set the limits are implemented immediately.

You may make a request for limits to be removed or decreased by speaking to customer services online or by telephone (see contact us), however, decreases will be implemented only after 24hrs and having had confirmation of the request.

Self-Exclusion

You are able to exclude yourself from further play on the Fifty20 site for periods of your choosing.

Your account will be suspended for the chosen period and we will retain your records to ensure that you cannot simply re-enter your details and create a new account.

If you self exclude, you will not be able to reactivate your account in the period of suspension and then only after a 14 day cooling off period from the request.

Charity

Does Fifty20 Have A Charity Policy?

Yes. We have set a clear policy to pay a part of our net profits to charity. We like going to the seaside on the east coast of Yorkshire and often mess about in boats, so our favoured charity for the time being is the RNLI, but if you’ve got something close to your heart, let us know and we might split the money between a few of the most popular. The likelihood is that we will add some more charities to our rosta and we will ask registered players on our social media channels from time to time to let us know what they think.

I’ve got more questions—who can I contact?

We’re here to help. Just reach out via [email protected].

Our chatbot is available for immediate assistance at any time. While it can answer frequently asked questions, you can definitely also email our team directly.

We’ll be sure to answer during business hours if your query requires further support.