FIFTY20.COM’S Responsible Play Policy
Responsible Play
At Fifty20 we provide a protected environment for playing our games – this is our key mantra that leads our customer care program.
Playing with Fifty20 should be an exciting and pleasurable experience for adults using our services and the protected environment is designed to ensure it remains so.
Play wisely, understand the amount of time you play for and set and stick to your budget…We have many tools in this website to help you do this including tools which allow you to preset your maximum deposit / spend.
Staying in Control
Most people do of course play within their means, but for some it can become a problem.
It may help you to keep control and avoid play becoming a problem to remember the following:
- Entering competitions should not be viewed as a way of making money – it should make you feel excited or entertained.
- Only enter competitions that you can afford to – know your limit before you start and stick to it.
- Don’t chase your losses – it is unlikely that you will recover your losses by staking more. Be self-aware – if your play is increasing in a session you are probably already starting to chase a loss.
- Keep track of the time and amount you spend playing.
- If you want to stop playing on this website then you can exclude yourself from our site. More information on so called self-exclusion is set out lower down on this page.
Play becoming a problem?
If you have any concerns about your play then there are some questions that have been created by an organization called Gamcare which you can ask yourself and are designed to help you indicate a problem:
- Have others ever criticised your gaming?
- Have you ever lied to cover up the amount you have gambled or time you have spent doing it?
- Do arguments, frustrations or disappointments make you want to play more?
- Do you play alone for long periods?
- Do you stay away from work or college to play?
- Do you play to escape from a boring or unhappy life?
- Are you reluctant to spend money on anything else?
- Have you lost interest in your family, friends or pastimes due to your play?
- After losing, do you feel you must try and win back your losses as soon as possible?
- When you run out of money, do you feel lost and in despair, and need to play again as soon as possible?
- Do you play until your last penny is gone?
- Have you lied, stolen or borrowed just to get money to play or to pay debts?
- Do you feel depressed or even suicidal because of your play?
These questions are provided to help an individual decide if he or she has a problem and needs to seek help.
Getting Help
There are lots of organisations that can provide free support and assistance to anyone with a problem.
If you feel a problem applies or may apply to you, we recommend you contacting one of those organisations for advice / guidance.
The following websites belong to just a few of them, but you could google ‘addiction & self-help’ to find many more.
Each link contains guidance that you can read, and also help line numbers and an e-mail address that you can contact if you would like confidential advice and support:
GamCare has a commitment to promote responsible attitudes to gambling and to work for the provision of proper care for those who have been harmed by gambling dependency.
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own problems and to help other compulsives do the same.
Gamblers anonymous international service office
Gamblers anonymous worldwide is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a problem.
Protecting Children
If you share your computer with friends or family who are under the legal age to register or bet (of 18 years old), we recommend the installation of filtering software in order to restrict the internet access to children and minors.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet:
Net Nanny filtering software protects children from inappropriate web content:
Better Internet For Kids a site co-funded by the European Union provides comprehensive information about internet filter software and offers a free test version:
https://better-internet-for-kids.europa.eu/en
Self-exclusion
On request or by using the tools provided we can lock any customer's access to playing with us at Fifty20.
Note, this is a serious step - We will close your account and you will not be able to open a new account with us for the period of the self exclusion you choose and, once it has expired in full, only after a 24 hour cooling off period which starts when you make the request to open a new account.
During the period of self-exclusion, Fifty20 will retain your data on file and do all it can to prevent you opening a new account. For data protection purposes, your act of entering into a self-exclusion period is also agreement for us to retain that data for the purposes of maintaining the self exclusion.
Note that simply closing your account is not recognized as self-exclusion by us – such action will mean that your account can be re-opened at any time.
To self-exclude you can either:
- Go to the self-exclusion tool in ‘my account’
- Contact customer services directly by telephone or live chat.
- Or email us at [email protected] with details of your account and stating the period you would like to opt-out for.
You should note that a request sent by email will be processed during office hours and the onus is on you not to place bets from the time of request until it is implemented. Other methods of self-exclusion are implemented immediately.
If you are an active mobile customer, you should remove Fifty20 from your notifications to prevent you from receiving content from us. Also, if you use our Social Media channels, you should take steps to ensure you don’t receive our news or updates.
Deposit Limits
Setting your deposit limit restricts the amount you can bet over a selected period.
To set your spending limit, you can go to the spending limit tool in ‘my account’
Bonus funds are considered as real money in terms of counting towards your wager limits.
Setting or decreasing your wager limits will take effect immediately.
Increases and removals of your limit are subject to a 24 hour cooling off period before taking effect.
Staff training
All of our customer service staff receive training on problem gambling issues and will be able to talk you through all of the tools we have highlighted above to help you manage your gambling.
Please note that our staff cannot provide advice or support on problem gambling and you should contact the third party support services we have identified above if you wish to seek such support or advice.
Customer History and Balance
You can easily access your full history of transactions, withdrawals and deposits within 'My Account'.
Your balance is always available through the 'My Account' page and can also be seen in the bar that floats on the top of every page.
Underage Gambling
It not permitted for anyone under the age of 18 to gamble with Fifty20. In the UK and many other countries it is illegal for an person under the age of 18 to gamble.
We check ID and age as a matter of course automatically but also reserve the right to ask for age and ID verification documents from any customer.
We will suspend an account pending ID and age verification and will close an account if such verification is not forthcoming.
Please note that if anyone under the age of 18 is found to have opened an account with us, the account will be closed, any pending tickets will be voided, and customer balance returned.